ALEXANDER MCQUEEN Team Manager, Bangkok

• Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans
• Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
• Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand
• Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.
• Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
• Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelines

• Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.
• Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach the goals and KPIs.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives

• Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.
• Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment
• Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
• Staying close to team on shop floor, being aware of what is happening
• Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
• Conduct regular performance conversations with the team to discuss results and develop action plans
• Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures
• Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes
• Guarantee team development through coaching and follow-ups on individual action plans;

• You will be able to demonstrate the desired Alexander McQueen behaviours
• Significant team sales management experience in retail, luxury retail, or service-related industry
• Proven ability to drive store performance
• Commercial awareness and strong business acumen, including key retail performance indicators
• Coaching and development skills
• Strong analytical skills
• Entrepreneurial spirit
• Strong budget management experience
• Strong verbal and written communication skills and excellent organizational skills.
• Being confident in public speaking and engaging with external stakeholder
• Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working
• Able to manage pressure and maintain a positive working environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Ability to effectively create, manage and adhere to deadlines
• Ability to be mobile for extended periods of time
• Passion for the Fashion Industry

AMQ Thailand