AMS Consultant -SAP WM/EWM - TH
Deloitte
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution, service request fulfillment and adherence to the Service Level Agreements.
- Deliver enhancements within the agreed timeframe and with quality. Ability to provide High Level Solution Design with consideration of the End-to-end process and the impacts to other areas and the effort estimations.
- Ability to escalate to the next level at a timely basis to ensure overall Service Level Agreements are met.
- Configure, develop & test in accordance with best practices ensuring a reliable and permanent solution
- Maintain documentation according to firm standards, best practices, and standard operating procedures
- Ability to advice on potential improvements to the business process and work with the team to present this to the Client.
- Deliver approved improvements and monitor outcomes
- Able to perform periodic system task.
- Fully comply with and adhere to all the standard AMS process & procedures that are developed.
- Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte's success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Higher Diploma or Bachelor degree in any relevant discipline.
- Have at least 5-8 years' experience working with the required application as a support team member, implementation team member or as an end-user of the application.
- Must be skilled in SAP WM/SAP EWM
- Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
- Having been involved in process improvement initiatives & any experience within basic technical debugging is an added advantage.
- Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc
- Demonstrated success in multi-cultural work environment.
- Strong analytical thinking
- Good negotiation skills
- Develop relationships with internal and external stakeholders.
- Curious, creative, pro-active and always seeking out new challenges.
- Willing to explore and expand knowledge on an on-going basis
- Willing to work based on Client's business work days and office hours.
- Willing to work on shift and/or on-call basis
- Ability to travel if required, i.e. to be placed at Client's site for the project.