“The world is yours with Meliá”Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟Because belonging to the great Meliá family is being VIPYou will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉We are looking for Guest Experience Manager - Melia Koh Samui, Thailand.Mission:To engage with the guest and develop a strong rapport between the guest and the hotel in the cooperation of the Front Office Department as well as to ensure the standard of all services in the hotel is up to the bar.Main responsibilities:
Supports all property operations, ensuring that the highest levels of hospitality and service are provided.
Represent hotel management in resolving any guest related situation. Manage complaints and monitoring guest feedback, onsite and via social media.
Responsible for proactively enhancing the whole guest experience from pre-arrival to post-departure.
Engage with the guests in all areas throughout the hotel to develop a strong rapport with them.
Analyse guest feedback and provide strategic direction to continually improve hotel's operation and guest experience.
Ensure sufficient processes and trainings are in place to achieve required product knowledge and all quality standards.
Handle courtesy call to ensure the guest is satisfied about the hotel and services provided.
Review Arrival information on a daily basis for all VIPs, regular guest, long staying guest, group, special request, etc. and follow up with relevant department.
Pre-arrival preparation including room inspection, greeting, room escort, in-room orientation for all VIPs guests.
Log security incidents and accidents in accordance with hotel requirements.
Main requirements:
The role's open for expat
High level of English (verbal and written)
Previous International luxury hotel experience.
360 degrees of Hotel Operations knowledge.
Guest centric profile, person be able to be front the operations and guest focus.
Attention to detail & a passion for excellence.
Leadership, analytical, decision-making, and interpersonal capabilities; attention to detail, along with the ability to supervise and work well with a team, are key attributes and competencies sought.
Driven by passion and can-do attitude.
At Meliá we are all VIP 🌟Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.If you want to be “Very Inspiring People“, follow us on:- - - -
