Restaurant Manager (English speaking)

• Manage and oversee daily restaurant operations to ensure smooth and efficient service.
• Lead, supervise, and motivate front-of-house and service teams to deliver excellent customer experience.
• Ensure high standards of food quality, presentation, cleanliness, and hygiene are maintained at all times.
• Monitor team performance, control costs, and manage P&L to achieve revenue and profitability targets.
• Handle customer feedback, complaints, and service recovery professionally and promptly.
• Manage staff scheduling, shift planning, and manpower allocation to support 6-day operations.
• Train and develop team members in service standards, product knowledge, and Japanese hospitality (Omotenashi).
• Coordinate with kitchen team to ensure smooth communication and efficient service flow.
• Oversee inventory control, ordering, stock management, and supplier coordination.
• Ensure compliance with company policies, food safety regulations, and local laws.
• Prepare operational reports including sales reports, staff performance, and KPI tracking.

• Bachelor's degree in hospitality management, Business Administration, or related field (preferred).
• Minimum 8-10 years of experience in restaurant management, preferably in Japanese premium cuisine.
• Strong leadership, communication, and team management skills.
• Good understanding of restaurant financial management (cost control, budgeting, P&L).
• Customer-focused mindset with strong problem-solving skills.
• Ability to work in shifts and 6 days per week, including weekends and public holidays.
• Good command of English

Pasona