Handle inbound and outbound calls on productive way
Handling of all the case in all existing handling applications
Provide the timely handling of all emergency roadside service and relate
Deal with complaint and contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner.
Key Responsibilities include:Results orientationSeeks additional data to support decision-making processClarifies what is expectedAsks for guidance when faced with complex issues they are unable to resolve independentlyCustomer FocusResponds to identified customer needsHandles customer requests in an appropriate timeframeKnows general KPIs used to measure customer satisfactionFostering relationshipsProvides help to colleagues as requiredShares information and ideas with others when askedCommunicates appropriately and professionallyCase Management/Data EntryThorough and accurate logging of all call related data into CRM computer system and creation of incidents in real timeComplete task note activity and incident data entry during each call to ensure reporting of cases is accurate and provides the business with required information on incidents per clientProvide effective follow through and end to end case management to ensure the customer's enquiry is resolved effectively and in a timely manner. Where necessary, handover of cases to relevant specialists to complete - including Network and Implementations and Assistance Leadership team, as per operational guidelinesProfessional ApproachPositively represent the Assistance team and Allianz Worldwide Partners as required in both internal and external client and customer interactionsCustomer Service FocusDeliver exceptional service to customers through the effective management of inbound and outbound telephone callsPromote customer retention and satisfaction by identifying and understanding the customer's needs to provide appropriate and timely resolution to their enquiryThe Successful Candidate will show:ExperienceCall centre enviornmentSoftware SkillsBasic to Intermediate computer literacy in Microsoft Outlook, Word, Excel with demonstrated ability to touch type, or used CRM systemsLanguageProficient in speaking and writing in English and ThaiCommunicationVery good interpersonal and communication skills to effectively manage all cases received over the telephone43238 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
