SEA IT Helpdesk
- บางกะปิ, กรุงเทพฯ
- 20,000-30,000 บาท/เดือน
- งานประจำ
- ฟูลไทม์
- Receive and log all incoming calls and emails related to reported incidents or service requests.
- Troubleshoot and resolve all incidents remotely and if remains unsolved, escalate to on-site engineer or other support personnel.
- Assist in tasks related to software and hardware inventory updates
- Manage Active Directory permissions and process requests already approved.
- Fulfil related requests logged by end users including request and permissions management, remotely and if remains unsolved, escalate to on-site engineer or other support personnel.
- Populate the IT Knowledge Base with new tips and knowledge
- Install, deploy and uninstall software and patches (planned and ad-hoc) remotely.
- Follow up closely with the assigned support engineer on the progress and status of open tickets or requests.
- Provide constant updates to the caller or requester per agreed format, content and intervals
- Notify callers regarding major outages when receiving repeated calls of a similar nature
- Prepare daily or weekly or monthly summaries on incident and request statistics
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