Job Category: Hotel-OperationsJob Description:Key ResponsibilitiesTraining & DevelopmentDesign and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge.Ensure all therapists are certified and competent in delivering spa treatments to brand standards.Conduct regular skill assessments, refresher training, and performance evaluations.Train new hires during onboarding and ensure smooth integration into the team.Keep updated with global wellness trends and introduce new techniques and treatments.Operational SupervisionSupervise daily spa operations and ensure smooth service flow.Monitor therapist performance, grooming, and professional conduct.Support scheduling, therapist allocation, and treatment room readiness.Ensure all treatment protocols are followed consistently.Guest ExperienceEnsure personalized guest consultations and treatment recommendations.Handle guest feedback professionally and take corrective actions when necessary.Maintain high service standards that reflect luxury wellness experiences.Engage with VIP guests and support special wellness programs or packages.Quality & Hygiene StandardsEnsure strict adherence to hygiene, sanitation, and safety standards in all spa areas.Monitor cleanliness of treatment rooms, equipment, and spa facilities.Ensure proper use, storage, and handling of spa products and tools.Product & Retail SupportTrain therapists on spa retail products and upselling techniques.Support retail sales initiatives and monitor performance.Ensure proper inventory handling and product knowledge across the team.Key CompetenciesStrong expertise in spa therapies and wellness treatmentsTraining and coaching skillsLeadership and team supervisionGuest-focused mindsetAttention to detail and quality standardsCommunication and interpersonal skillsQualifications & ExperienceDiploma or certification in Spa Therapy, Wellness, or related fieldMinimum 3-5 years of experience as a Spa Therapist, with at least 1-2 years in a supervisory or training roleStrong knowledge of massage techniques, body treatments, and wellness practicesExperience in luxury hotel or resort spa preferredGood command of English (Thai required)
