Director of Rooms

• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals
• Conduct line-ups, review all information pertinent to the day’s business
• Monitor and handle guest complaints in an expedient and effective manner
• Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
• Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
• Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues

• Minimum 5 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Mövenpick Hotels & Resorts