Assistant Manager Customer Service
Tyson Foods
- ภาคกลาง
- งานประจำ
- ฟูลไทม์
- Manage and responsible in ensuring all Asia -Europe OTC (Order to Cash: Oversee order processing, including order entry, shipment tracking, and issue resolution to ensure timely and accurate deliveries) with customer master data to be issued with accuracy in the SAP system and deliver within time scale and bill payment with customers.
- Preparing and reviewing Sales Contract, Shipping documents, Order Confirmation, and Order Status report to customers, including reviewing sight drafts, L/C’s, etc., then following the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates.
- Handling customer complaint eg. shortages, delivery delays, and other concerns by working closely with export customers including Internal department – planning, finance, shipment, export, and warehouses to find resolutions and minimize escalations.
- Managing, responding to and supporting customers’ requirements with build strong relationships with existing and potential customers. Understand their service needs, address feedback promptly, and ensure high satisfaction and retention levels.
- Reporting and Analysis: Generate and analyze reports on customer satisfaction performance, key performance indicators (KPIs), and customer feedback to support data-driven decision-making.
- Performing other related, incidental, and similar duties as assigned.
- Bachelor’s degree in business administration, communication, supply chain management or related field.
- Solid knowledge and understanding of Sales, Customer Service, Import & Export, and business management.
- Minimum 4 years’ experience in customer support in a manufacturing environment, Export Sales, Marketing, Import Export, Logistic.
- Strong communication skills both written and verbal in English and Thai
- Outstanding communication and interpersonal skills, with the ability to build positive relationships with various stakeholders.
- Analytical thinking and data-driven decision-making, customer centric with a proactive, positive, and “can-do” attitude
- Proven organizational, project management skills, and effective problem resolution skills with an attention to detail.
- Proficiency in MS office (especially in Excel), SAP S/4 HANA.