Customs Brokerage Manager
Hellmann Worldwide Logistics ดูงานทั้งหมด
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
For the better. Together.About this role
This position is in the Seafreight department stationed at Bangkok Headquarter, working as a leader in Thailand Customs Brokerage function, with a reporting line to the Head of Department.
Duties and responsibilities
1. Strategic Leadership & Compliance Oversight
- Lead Customs Specialist and Consultancy efforts, including HS Code classification, customs privileges, and Advance Rulings
- Oversee Customs Registration and Certifications (For example, AEO License, Free Zone License etc.)
- Conduct internal audits to ensure full compliance with Thai Customs rules and regulations
- Ensure full compliance with all relevant government departments related to Customs
- Manage customs members across all locations
- Monitor clearance processes and ensure all KPI targets are met
- Resolve operational issues with both internal and external in timely manner
- Transfer knowledge and guide the team on improvements and preventative actions
- Provide training and guidance to personnel related to Customs work
- Provide recommendations and areas for improvement to Product Head
- Work and coordinate with government agencies, to ensure high quality of service and full compliance
- Travel across provinces to meet with Customs Officers and customers
- Regularly share up-to-date customs law and regulation knowledge with internal and external stakeholders
- Handle customs disputes, legal escalations, and complex issues
- Respond promptly to customs inquiries from internal and external customers
- Perform 100% screen and check on new and/or ad hoc customs entries before and after submission through Customs system
- Serve as backup for second checks if customer specialist is away or unavailable
- Participate in joint sales calls with Sales, KAM, or Product teams to bring in new business
- Provide input, comment, solution, recommendations to Commercial and Product Teams when needed
- Handle other tasks as assigned by Head of Airfreight / Seafreight / Contract Logistics – Thailand
- Minimum 10 years of relevant industry experience, with a strong background in freight forwarding
- Minimum 5 years of team management experience
- Holding Active Customs Specialist Certification (AEO License)
- Comprehensive knowledge of airfreight and seafreight customs processes and related documentation
- Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions
- Excellent team player with strong relationship-building skills
- Willingness to travel across provinces to meet with Customs Officers and customers as required
- Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders
- Proficiency in English is advantageous
- A strong Team Spirit and a lot of fun together
- A safe, multi-cultural and inclusive environment
- Individual opportunities for growth and development