Customer Advisor - Sports (Mandarin Speaker)

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The Customer Advisor main responsibility is to answer orders inquiries related to orders made on client store. These inquiries might be in the form of order stats, customized products, returns, availability and inquiries related to client stores.Date of joining: 15-May-2026Work loaction: 66 Tower, UdomsukResponsibilities:Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. Advisor require to cross-sell the products when neededProvides informs related to orders and returns statusIdentify customer requirements and ensure they are answered or routed through the appropriate support channelFollows the process and procedures for changes in client, if requiredCollecting and providing feedback regarding client products, website, and advertisingLocating authorized dealers who carry client productsProvide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by clientDemonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfiedProvides high level or professionalism and competent customer service and can communicate effectively with customersContract type:

1 year (annual renewal)
Permanent (full time)

Required Qualification:

Foreign national
Fluency in Mandarin (Traditional Chinese) and English (B2) is required.
Bachelor degree
Welcoming fresh graduates
Work onsite: Bangkok, Thailand.

Working shift & schedule:

Able to work in assigned shift schedules
5 working days

Benefits:

KPI & Attendance incentives
Medical Insurances

Relocation package:

Work visa sponsorship
Flight
Accommodation

Concentrix

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