D2C Fulfillment Manager APMEA

Electrolux

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D2C Fulfillment Manager APMEAPosition ID: req46889Sector: BA APAC & MEAFunctional Area: Supply ChainLocation: Bangkok, ThailandNumber of Openings: 1Reporting to: Director D2C Supply Chain, BA EAEmployment Type: Full TimeApply By: 31st May 2024Be part of something bigger. Decode the future.At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.Join us in our exciting quest to build the future home!All about the role:At Electrolux we are on a journey to provide our consumers with a simply outstanding experience across our business areas and through all channels where this role supports the evolving routes to market through D2C E-Commerce building a competitive edge for Electrolux.What you'll do:You will be working with a consumer-centric approach in translating business requirements into operational solutions to ensure the successful completion of analytical, building, testing and deployment tasks of our D2C Fulfillment roadmap. Build clarity and coordinate Fulfillment requirements across all the areas of D2C e-commerce to deliver on business stakeholder needs.In detail, you will:
  • Drive the development and rollout of D2C Ecommerce commercial routes (e.g. Branded Webshop, Marketplaces, Corporate sales etc.) from a Fulfillment perspective.
  • Investigate and implement the Fulfillment multichannel capabilities needed to secure a seamless D2C Consumer Experience.
  • From Fulfillment area coordinate and drive the agenda for an advanced Consumer interaction, including Reverse Logistic - example: adding new delivery methods (like pick up in store, pick up locations, track and trace, etc..), enhanced services (installation connected appliances, gas installation etc.), Exchange/Return/Refurbishment flows to enhance Consumer satisfaction.
  • Steer and handle the service offering roadmap and by actively driving the evolution of Contract and Terms Management for D2C Suppliers.
  • With a Continuous Improvement mindset identify new ways of working and drive cross functional alignment on a broad range of areas to improve the overall consumer experience in Fulfillment area.
  • Oversee design/requirements implementations and testing of D2C Fulfillment solutions. Preparing functional specifications, giving the needed instructions to the development team, testing the results and ensuring getting a quality delivery according to the business requirements.
  • Acting as a Fulfillment champion within the Ecommerce area.
  • Following industry standard trends in D2C Fulfillment and in D2C Consumer value propositions to ensure competitive edge for the company.
  • Influence a senior stakeholder portfolio to secure adoption of the best in class Fulfillment solutions (Sales, Finance, IT, Procurement).
Qualifications:
  • Degree in Logistics & Supply Chain or relevant business field
  • 5+ years of demonstrated work experience in driving fulfillment planning and execution across a wide geographical scope with strong teamwork in a cross functional network and collaborative environment
  • Highly motivated change agent who can push against the status quo and seed new ideas, new ways of thinking and new ways of working.
  • Proven experience in leading projects and can collaborate effectively with cross functional teams and business leaders to drive the business with passion for growth
  • Strong analytical and creative problem-solving skills
  • Curios and stay up to date with latest Ecommerce trends in the Fulfillment area
  • Strong intellectual curiosity and a genuine interest for Ecommerce
  • Advanced communication and presentation skills
  • SAP experience. Understanding of IT is required.
  • Fluent English
Where you'll be:You will be based in the Bangkok Office and report to Director D2C Supply Chain, BA EA.Benefits highlights:
  • Medical & Life Insurance
  • Discounts on Electrolux products and services
  • Flexible work hours/hybrid work environment
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.Find out more:https://www.electroluxgroup.com/en/#LI-SS2

Electrolux