D2C Fulfillment Manager APMEA
Electrolux
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Drive the development and rollout of D2C Ecommerce commercial routes (e.g. Branded Webshop, Marketplaces, Corporate sales etc.) from a Fulfillment perspective.
- Investigate and implement the Fulfillment multichannel capabilities needed to secure a seamless D2C Consumer Experience.
- From Fulfillment area coordinate and drive the agenda for an advanced Consumer interaction, including Reverse Logistic - example: adding new delivery methods (like pick up in store, pick up locations, track and trace, etc..), enhanced services (installation connected appliances, gas installation etc.), Exchange/Return/Refurbishment flows to enhance Consumer satisfaction.
- Steer and handle the service offering roadmap and by actively driving the evolution of Contract and Terms Management for D2C Suppliers.
- With a Continuous Improvement mindset identify new ways of working and drive cross functional alignment on a broad range of areas to improve the overall consumer experience in Fulfillment area.
- Oversee design/requirements implementations and testing of D2C Fulfillment solutions. Preparing functional specifications, giving the needed instructions to the development team, testing the results and ensuring getting a quality delivery according to the business requirements.
- Acting as a Fulfillment champion within the Ecommerce area.
- Following industry standard trends in D2C Fulfillment and in D2C Consumer value propositions to ensure competitive edge for the company.
- Influence a senior stakeholder portfolio to secure adoption of the best in class Fulfillment solutions (Sales, Finance, IT, Procurement).
- Degree in Logistics & Supply Chain or relevant business field
- 5+ years of demonstrated work experience in driving fulfillment planning and execution across a wide geographical scope with strong teamwork in a cross functional network and collaborative environment
- Highly motivated change agent who can push against the status quo and seed new ideas, new ways of thinking and new ways of working.
- Proven experience in leading projects and can collaborate effectively with cross functional teams and business leaders to drive the business with passion for growth
- Strong analytical and creative problem-solving skills
- Curios and stay up to date with latest Ecommerce trends in the Fulfillment area
- Strong intellectual curiosity and a genuine interest for Ecommerce
- Advanced communication and presentation skills
- SAP experience. Understanding of IT is required.
- Fluent English
- Medical & Life Insurance
- Discounts on Electrolux products and services
- Flexible work hours/hybrid work environment