Product Care Services Manager
Evantis Talent Solutions ดูงานทั้งหมด
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Setting up and growing the company's product care offering end to end, covering both sneakers and luxury bags
- Designing service tiers, pricing, and packages that deliver clear value with strong unit economics
- Building operational workflows from order intake through to delivery, with defined SLAs and quality benchmarks
- Establishing inspection criteria, QC processes, and quality standards across all service lines
- Collaborating with product and tech teams to launch and refine in-app service booking and tracking features
- Sourcing and managing vendor partnerships or building in-house technician capability
- Hiring, training, and leading a growing team of care specialists
- Owning key performance metrics including volume, NPS, repeat rate, and margins
- 3–6 years of hands-on experience in sneaker care, shoe cleaning, bag restoration, or luxury product care
- Deep technical knowledge of cleaning, restoration, and protection methods for sneakers and bags
- Proven ability — or clear readiness — to lead teams and manage day-to-day operations
- Commercial thinking: comfortable with pricing, cost structures, and service design
- Highly organised with a knack for building SOPs and documenting workflows
- Strong communicator who can work across product, tech, and marketing teams
- Competitive salary with annual increases and a performance-based bonus
- Provident fund
- Comprehensive health cover including OPD, IPD, dental, and accident insurance
- Annual health check-up
- Training budget for ongoing development
- Staff product discounts