Spa Guest Services

Capella Hotels & Resorts ดูงานทั้งหมด

  • กรุงเทพฯ
  • งานประจำ
  • ฟูลไทม์
  • 2 เดือนที่ผ่านมา
  • สมัครด่วน
Position Overview
  • Spa Guest Services facilitate the day-to-day operations of spas or wellness centers.
  • SSpa Guest Services conduct regular cleaning and maintenance and take charge of inventory, tracking supplies and stocking treatment rooms with fresh materials.
  • Alongside these tasks, Spa attendant may take on administrative duties such as manning the front desk and coordinating appointments
The Role
  • To ensure a pleasant experience for customers, spa attendants frequently inspect and clean facility areas, especially the lobby and treatment rooms. In addition, they help massage therapists and aestheticians prepare for sessions and replenish supplies such as bathrobes and linens in between treatments.
  • It's important for spas to have a well-managed inventory, with a steady supply of blankets, massage oils, and other materials used by clients. Spa attendants monitor the inventory carefully, creating logs and assisting with supply procurement as well as checking for equipment that requires repair.
  • Since spa attendants often work behind the front desk, they are among the first staff members that customers talk to, and they should provide friendly, professional assistance. This entails providing information about the spa, addressing inquiries and complaints, and directing customers toward amenities.
  • Spa attendants contribute to sales and marketing by introducing customers to spa products, services, and treatment packages. They may make recommendations based on the customer's history or professed needs, hold live demonstrations, and offer samples.
  • Similar to receptionists, spa attendants perform various administrative tasks. The most common are booking and confirming client appointments, answering calls, entering client information into the spa's database system, collecting payments, and purchasing items for inventory.
Talent ProfileSpa attendants are efficient and reliable, possessing high attention to detail along with excellent interpersonal skills for communicating with customers. Other qualities and skills that employers appreciate include:Customer service - ideally, spa attendants have a strong customer service orientation. They listen well to customers, respond to requests and questions, and strive to facilitate convenient, high-quality spa treatmentsCleaning skills - cleanliness is essential to spas, where people go to quiet down and relax. Spa attendants must be familiar with several cleaning techniques if they are to sanitize rooms, replace used linens, and remove clutter efficientlyMultitasking - spa attendants handle a diverse range of duties in their everyday work. Because much of these tasks depend on customers and treatment schedules for timing, spa attendants must fluidly switch between tasks and adapt to changing situationsPhysical fitness - this is a physically active job that involves walking around the facility, picking up and transporting items, and sweeping or scrubbing, so spa attendants must be comfortable working on their feetData entry - because spa attendants record customer details and appointment schedules, it's crucial that they log data accurately and quickly, as mistakes can be costly for the spaTool of the Trade:
  • Spa Guest Services use a variety of items during their day. Some of the most common include:
  • Cleaning equipment (mops, brooms, sanitizing solutions)
  • Spa service supplies (washcloths, towels, robes)
  • Spa scheduling software (Acuity Scheduling, Simple Spa,
Spa Attendant Education and Training:There are no minimum education requirements for spa attendants, but they typically have at least a high school diploma or a GED. Although most employers offer on-the-job training that explains spa fundamentals, such as services offered and operation protocols, it's preferable for spa attendants to have at least one year of experience in customer service, hospitality, or the spa industry. Likewise, candidates with certification in wellness or cosmetology are at an advantage.

Capella Hotels & Resorts