Customer Success Manager - Japanese Speaker
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
Type: Full-time
Team: Customer SuccessAbout AppsFlyer:AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence.About the Role:We're looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.What You'll Do:
- Manage the post-sales relationship for a portfolio of customers across the wider SEA regions.
- Lead onboarding, training, and enablement sessions to set customers up for long-term success.
- Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
- Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
- Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
- Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
- Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
- Collaborate with internal teams, including Sales, Product, and Support teams, to drive results.
- 3-5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Strong relationship-building skills with experience handling multiple accounts.
- Clear and confident communicator across both technical and business audiences.
- Analytical thinker, comfortable working with data and turning insights into action.
- Proactive and solutions-driven with high personal ownership.
- Comfortable working in a fast-paced, multicultural, and evolving environment.
- Fluent in Japanese OR Chinese and professional fluency in English
- Exposure to mobile marketing, martech, or analytics platforms.
- Understanding of SDKs, APIs, or mobile attribution tools.
- Experience working with product or technical teams.
- You'll join a team that values curiosity, growth, and meaningful impact.
- Our Bangkok office blends local autonomy with global collaboration.
- You'll work with innovative customers and an experienced regional team.
- Our leadership invests in people, and your growth path is actively supported.