RF Team Leader (North)

ไทย
100,000-120,000 บาท/เดือน
งานประจำ
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RF Team Leader (North)Detail :RF Engineer Team Lead – North RegionDepartment: Design, Planning & Optimization (DPO)
Location: North Region (Thailand)Role SummaryLead the North Region RF Engineering team to ensure end-to-end network performance, superior customer experience, KPI achievement, and continuous improvement across 2G/3G/4G/5G RAN. The role focuses on customer satisfaction (NPS, churn reduction), complaint handling, black/white cell improvement, interference management, and performance optimization.Responsibilities :1. End-to-End Performance & Customer Experience

Monitor daily/weekly RAN KPIs and ensure SLA achievement.
Improve customer experience for NPS, churn drivers, and complaint hotspots.
Lead investigation and resolution of VIP and high-impact customer complaints.

2. Network Optimization & Problem Management

Manage problematic clusters, black cells, white spots, and worst cells.
Conduct root-cause analysis and apply optimization actions for coverage, capacity, mobility, and interference issues.
Identify internal/external interference and lead interference hunting activities.
Perform parameter consistency checks and correct deviations.

3. RAN Features, Software & Mobility Strategy

Plan and deploy RAN features across LTE/NR and ensure performance benefits.
Support software upgrade activities, in-band upgrades, and post-upgrade tuning.
Optimize mobility strategy (HO parameters, layer steering, load balancing).

4. Field Testing & Benchmarking

Lead drive test, walk test, NBTC compliance, and benchmarking activities.
Manage event performance support—concerts, festivals, stadiums—with real-time monitoring and rapid KPI recovery.
Provide findings and recommendations with E2E performance review reports.

5. Capacity & Quality Management

Monitor capacity for LTE/NR layers (PRB, CE, DL/UL load, M-MIMO) and propose expansions or configurations (add sector, small cells, TDD config).
Improve coverage and throughput through antenna optimization and parameter tuning.

6. Governance & Acceptance

Review and approve PAC/FAC/SSOA for new sites, expansions, relocations.
Ensure network design quality aligns with optimization requirements before acceptance.
Maintain reporting accuracy and documentation standards.

Qualifications :QualificationsTechnical Skills

7+ years in RAN optimization (2G/3G/4G/5G).
Strong KPI understanding: CSSR, CDR, HOSR, throughput, latency, interference, congestion.
Proficiency with ENIQ, SmartCare, TEMS, Nemo, Actix, Azenqos, MapInfo, etc.
Strong knowledge of parameter tuning, PCI/PSC planning, and antenna/RF fundamentals.

Leadership & Soft Skills

Team lead or senior engineer experience.
Strong communication and cross-functional coordination.
Able to manage customer escalations and high-pressure situations.
Analytical, decisive, with strong problem-solving skills.

Preferred

Experience with AIS/True/DTAC networks or Ericsson/Nokia systems.
Familiarity with North Region topology and customer behavior.
Experience with data analytics or automation tools (Excel macro, Tableau, Python)

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