Service Support Coordinator 17k - 20k (Goog Eng)
- ห้วยขวาง, กรุงเทพฯ
- 17,000-21,500 บาท/เดือน
- งานประจำ
- ฟูลไทม์
- - Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- - Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
- - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc
- - Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc
- - 5 working days a week [Shift] 24/7
- Bachelor's degree
- Fluent in English (listening, speaking, reading, and writing)
- Ability to work on a rotating shift schedule (24/7) and on public holidays.
- Comfortable working in a Call Center environment (Inbound / outbound / live chat / digital or Email) and handling large volume of calls/ email tickets per dayue case or tax court case to support the issue.
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