Operational Leadership; Manage critical insurance cases for international clients and navigate complex customer needs.
Team Management; Lead, mentor, and motivate your team by understanding individual strengths helping each member grow professionally.
Process Optimization; Work closely with our Head of Operations to identify and implement process improvements that boost team performance.
Responsibilities
Operational Oversight; Direct and manage day-to-day operations, ensuring efficiency, productivity, and adherence to company policies and procedures.
Team Management; Supervise and lead operational teams, providing guidance, support, training and motivation to help them achieve performance goals.
Process Improvement; Identify areas for improvement and implement strategies to streamline processes, reduce costs, and enhance operational efficiency.
Relationship Management; Maintain positive relationships with existing clients, external providers and internal stakeholders.
Product Management; Understand the products available from the market and maintain in-depth details of product features.
Customer Service; Provide support to clients, providers and internal stakeholders to ensure a positive service experience is delivered.
Reporting; Obtain information and statistics relating to client and provider activity and present in an objective driven format.
Administration; Organize and manage administrative processes effectively and efficiently.
Representation; Promote and support the corporate visions, values and brand identity of Alliance by acting as an ambassador of the company at all times.
Qualifications:
Bachelors degree in a related field
2-3+ years of experience in a Senior, Specialist, Supervisor, or Team Lead role within the insurance industry
Proven advanced knowledge of insurance operations
Experience in the financial services or insurance industry, with the ability to further develop expertise in insurance products and broking
Strong leadership, analytical, critical thinking, planning, and organizational skills
Highly responsible, ambitious, open-minded, determined, progressive, curious, and emotionally intelligent
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), with good knowledge of internal systems and tools
Fluent or native-level English communication skills (both written and spoken)
A natural leader with a passion for efficiency, collaboration, and continuous growth
If you're ready to lead a team, streamline operations, and make your mark in an international environment, don't look any further! We recommend you apply, Send your resume to:
