Service Engineer Team Lead
PRTR
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Assisting the Sales department by aiding in the installation and commissioning processes, as well as providing support during the warranty period.
- Participating in local and regional exhibitions and seminars.
- Delivering field service support by performing repairs, calibrations, and preventive maintenance.
- Planning daily work schedules using a calendar and promptly updating any changes.
- Conducting customer surveys (Net Promoter Score - NPS) as outlined in the company's guidelines and follow up as necessary.
- Creating draft calibration reports after each calibration job and submit them to the Administrator or Service Manager for review and verification.
- Preparing quotations for approval based on local standard charges and price lists.
- Assisting the administrator in requisitioning spare parts by providing the part/order numbers and supplier details.
- Maintaining operational procedures, checklists, records, and other documentation as specified by the Service Manager.
- Assisting the Administrator in monitoring and planning visits for contract servicing.
- Supporting after-sales personnel in configuring hardware and software related to upgrade and retrofit sales.
- Providing effective follow-up support to address customer issues and ensure satisfaction and customer retention.
- Escalating unresolved or pending issues to the Service Supervisor while on the job.
- Collaborating closely with other departments, such as Logistics and Finance, to facilitate the completion of the sales process.
- Proactively updating product and technical knowledge by attending training seminars organized by the division or company.
- Bachelor's degree in Electronic / Biomedical / Mechanical Engineering or related.
- 2 -3 years of Managing experience in the medical equipment or related industry in a technical service role.
- Excellent IT Knowledge in computer hardware, operating systems, and disk backup software, especially with networking is a must.
- Ability to troubleshoot and repair PCs.
- Fluent in English.