GlobalTix is a comprehensive technology solutions provider to the travel trade. Today, it is the one of the largest B2B marketplace for tours and activities in Asia, linking over 2,000 partners with more than 80,000 products from 120 cities.GlobalTix’s cloud-based and platform agnostic e-ticket distribution platform serves to connect tourist attractions and niche services with online and offline travel agents across the globe. Its integrated solution supports attraction owners’ online sales, empowering them to meet end consumers’needs via real-time bookings and the convenience of a single, all-in-one paperless ticket.GlobalTix solution won the Best Business Innovation Award by Singapore Tourism Board. With a passionate team, we were rewarded with the 8th fastest growing companies in Singapore in 2020 and ranked 34 in Asia-Pacific.The company, which was launched in 2014, has offices in Singapore, Malaysia, Thailand, Indonesia and Philippines. It handles more than S$150 million worth of transactions on its platform annually. GlobalTix works with customers such as Singapore Airlines, Wildlife Reserves Singapore, Nerf Action Xperience, National Gallery Singapore, Kidzania Thailand, Escape Theme Park in Malaysia, Viator and TripAdvisor, among others.The RoleThe Operations & Customer Service Executive is involved in the day-to-day operations and responsible to deliver excellent, solution-oriented customer service.Main Responsibilities:
Day-to-day operations
Attend to TA / Customer enquiries, email correspondences, calls and follow-up
Manage incoming calls, guest enquiries from multiple channels E.g. from Email, Facebook, chats etc.
Responsible for facilitating order management transactions via GlobalTix system
Organize and keep track of enquiries and work closely with the team (including regional office) to ensure smooth running of operations
Coordinate sales effort with team members and other departments
Maintain accurate files and reports
Provide administrative support and documentation to Finance Team
Process advance deposit/balance sheet
Involve in process improvement, system enhancement and quality assurance of new system development
Undertake any assignments as and when assigned
Ideal ProfileRequirements:
Shift work/Roster: 5 days work, between Monday to Sunday (including Weekends and PH)
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism or equivalent.
At least 1 Year of working experience in the related field is required for this position.
Good command of spoken and written English
Able to multi-task with a positive attitude and enthusiastic personality
Able to adapt to changes in a fast-paced environment
Self-driven and independent with a strong sense of commitment
Those with more years of working experience would be considered for more senior role.