Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.Job DescriptionAs F&B Reservations Agent you will directly support the team in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure the monitoring of daily arrivals for all guest requests to be carried out and communicated. You will be working on inventory management, including allotments, group blocks and rate codes in all applicable systems.The position will be based at Avani+ Riverside Bangkok Hotel.Qualifications
Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local markets, local competitors and events of the destination.
Excellent written and verbal communication skills (English-Thai bilingual).
Customer service experience.
Additional InformationThe position will be based at Avani+ Riverside Bangkok Hotel.
