Assistant Facility Manager

• Site Operations Management
• People Management
• Client Management
• Contracts and Finance Management
• Health and Safety Management

• Oversee the day-to-day facilities management activities for Bangkok
• Understand the services required at site, properly allocate day-to-day tasks to site FM team, directly manage services. Required day-to-day facilities management activities are as below but not limited to:

• Security
• Reception service
• Mail center management
• Finance related management
• EX (Employee Experience) program
• Helpdesk
• Occupancy planning
• Meeting Service
• Key equipment maintenance
• Emergency response
• Housekeeping services
• Handyman services
• Fixed Asset management
• Project management
• Other office services

• Implement building procedures and performance measures, and ensure that they are maintained at all time
• Boost on-site operations by promoting best practices and creating better processes
• Promote Initiative/Idea sharing and create opportunities for wider collaboration in the account and company
• Define the team’s delivery objectives with reference to the Master Agreement & requirements of the client and site.
• Ensure that CLUSTER Lead / Regional subject matter experts are informed immediately of any critical performance incidents on site and support them in performing the follow-up actions and communications.
• Ensure critical & key performance measurements & achieve targets such as employee satisfaction survey, reporting requirements defined in MSA, implementation of best practice/agreed cost savings initiatives, site budgets/forecast accuracy, HS&E Audits

• Support our team’s growth and development through effective training and coaching sessions leveraging company/external programs.
• Promote a culture that upholds the “I am JLL” core behaviors and fosters teamwork, cooperation and performance excellence.
• Ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
• Provide regular feedback on the overall performance of the delivery team both to Jones Lang LaSalle Account Management & the client representatives.
• Work towards individual as well as team targets, monitor and manages individual performance.

• Establish/Strengthen credible relationships with P&G WPS/key clients in Business Unit (BU).
• Interact on a regular basis with P&G WPS/key clients in BU to sustain healthy relationships.
• Be the go-to person for any facilities-related concerns for P&G WPS/key clients in BU.
• Be proactive and engaging, and make sure that the clients’ expectations are met each and every time.

• Ensure that all contracts defined in global MSA/site SOPs are implemented with excellence at site and performance managed working closely with regional team.
• Take care of the site’s financial operations coordinating with vendors and suppliers, make sure that they deliver quality work practices according to the contract, and at the right cost.
• Work with regional sourcing team to implement regional/global sourcing strategies.
• Identify potential outside of contract service if any, work with regional team and clients for necessary process migration in an appropriate manner.
• Support non-FM activities handled by JLL other departments at site to ensure they can provide their agreed service.
• Ensure that all sites meet all financial targets and control requirements, provide standard regular reporting as required.

• Ensure that all site’s activities meet all legal and client required Health &Safety regulations.
• Ensure that all JLL and contracted staffs are working in compliance with H&S regulations.
• Support client’s HS&E program for office by working with client’s HS&E program owners closely.

Jones Lang LaSalle