IT Specialist (Application Operation)

AIS

กรุงเทพฯ
งานประจำ
ฟูลไทม์

1 เดือนที่ผ่านมา

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary Application Support for Service Provisioning and Integration Service Support- Monitoring and Problem Solving for SKY Application, EAI and Service Fulfillment Application
- Coaching Business and Technical to staff for SKY Application, EAI and Service Fulfillment Application
- Root cause analysis for Problem/Issue
- Consult to 1st Tier Support, Solution, Marketing and End users
- Prepare Interim solution and suggest long term solution to Solution team
- Improve and Simplify Application/Process/Task to reduce processing time
- Reconcile and Cleansing abnormal data.Job Description

Provide first and second tier support on system and application
Monitor and maintain system and application to be stability and ready to use
Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users
Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA
Troubleshoot system, network problems, diagnosing and solving software faults
Configure system and application according to business requirements, debug, troubleshoot, fix configuration and integration issues
Work collaboratively with user and development team
Provide improvement for monitoring system and application proactively

Recruiter Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)

AIS

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