Transportation Coordinator

CloudCommerce

  • กรุงเทพฯ
  • งานประจำ
  • ฟูลไทม์
  • 2 วันที่ผ่านมา
What we do
FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, USPS, ThailandPost etc. Our strategy is to expand the business range to compete with a rapidly growing e-commerce business in SEA through innovative, technology-driven and a broad range of total solutions in logistics and supply chain.
  • Over 200 destinations in the services
  • 25 unique logistics services offering
  • 20 service points throughout Thailand
Job Summary:We are looking for a Transportation Planner - Customer Service Coordinator to serve as the primary point of contact for customers regarding transportation and delivery-related needs. In this role, you will work closely with logistics partners and internal teams to ensure smooth, timely, and cost-effective deliveries while maintaining excellent communication and service quality. Your ability to manage expectations, resolve issues quickly, and provide proactive updates will be key to our operational success and customer satisfactionKey Responsibilities:
  • Customer Support & Communication:
Serve as the main contact for customers, responding to inquiries about transportation services, delivery status, and service disruptions. * Real-Time Shipment Updates:Monitor shipments and provide timely, accurate updates to customers. Communicate delays or issues clearly and professionally. * Issue Resolution:Proactively identify and resolve transportation service issues in coordination with internal planners, carriers, and 3PLs. * Service Monitoring:Track delivery performance and escalate problems that impact customer SLAs. Follow through to ensure resolution and communicate outcomes to customers. * Routing Efficiency & Customer Alignment: Collect and analyze transportation data to optimize routing and ensure alignment between customer expectations, daily route plans, and available capacity.
  • Continuous Improvement:
Collect customer feedback and identify recurring service issues to support process improvement and enhance the customer experience.Qualifications:
  • Bachelor's degree in Business Management, Logistics, Transportation, Supply Chain or a related field (or equivalent experience).
  • Experience in a customer service role, preferably within logistics, transportation, or supply chain.
  • Strong communication, listening and interpersonal skills for working with customers, carriers, and internal teams.
  • Proficiency with Microsoft Office or similar tools for data and reporting.
What you will learn
  • Advanced Route Optimization Techniques: Gain hands-on experience using transportation planning tools and data analytics to create efficient delivery routes that balance time, cost, and service quality.
  • Problem Solving Under Pressure: Enhance your ability to troubleshoot issues such as delivery delays, routing conflicts, and capacity shortages in a dynamic work environment.
  • Advance Data analysis and Technical Skills: Enhance experience in data analysis and transportation planning.
  • Grow Leader: Mentor junior staff, working cross functional teams, and Collaborating on projects with management-level stakeholders.
Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there.
Map:Benefits of working with us:
  • TOEIC language allowance
  • Performance bonuses
  • Health insurance
  • Company holidays
  • Free parking
  • Quarterly parties and career growth opportunities
If you have any questions or need further information,
please add us on Line: @915bksen or click:

CloudCommerce