Regional Technical Support Manager / Specialist

• Become an expert in company's hardware and software, understanding their interaction with equipment.
• Collaborate with internal Technology Support Teams and distributors to facilitate smooth technology product installation and usage.
• Provide technical support to distributors, including on-site assistance, for installation, operation, and troubleshooting.
• Conduct online and on-site training for customers on Company technology products.
• Gather and relay user feedback, suggestions, and concerns about Company technology products.
• Regularly report to the Customer Experience Manager - APAC on technology service matters.

• Experience:

• Minimum 4 years of technical experience for Diploma holders, or 2 years of technical experience for Engineering degree holders.
• Familiarity with software systems, basic computer science concepts (e.g., Google Sheets/Docs, Microsoft Windows, Remote Connection Tools).
• Preferably experienced with cashless payment systems.
• Familiarity with Zendesk or other ticketing systems.
• Demonstrated experience with various software systems.
• Education:

• Diploma or Engineering degree in Information Technology, Computer Science, or a related technical field.
• Skills & Abilities:

• Strong service mind and customer service skills; able to understand and assist with customer problems.
• Excellent independent work ethic and workload management skills.
• Strong English communication skills (both written and verbal); knowledge of other languages is a plus.
• Ability to quickly learn new software and technical concepts.
• Ability to communicate effectively and build strong working relationships.
• Must be able to travel extensively (up to 60%+ of the time).

JAC Recruitment