After Sales Service Engineer

• Increase profit of AFS department by Explain & Promote Service packages
• Provide Monthly report activities, Technical Reports, Equipment Audit Reports , Thread production report all machines of responsible countries to AFS Supervisor
• Provide Monthly E-ticket quantity of activity with responsible county (MTBF - MTTR - Maint. Cost)
• Identify recurrent equipment problems and transfer data to AFS Supervisor.
• Provide Preventive Maintenance Schedule and actual for all equipment in considered scope of responsibility

• Provide recommendations on the location, positioning of the equipment, working racks, services etc.

• Installation & commissioning of the equipment supplied by DEXTRA, & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04)
• Providing training modules onsite or E-training modules & associated training certificates
• Provide the list of recommendations on Preventive Maintenance, spare parts & consumables stocks to customers

• Trouble Shooting: once E-ticket created. Ensure communication with customer and provide remote support to customer (step by step method, etc..) . Once completed provide recommendation for spare part & tools.

• Ensure periodical customers audit & provide report & clarifications to customer.

• Preventive Maintenance Perform preventive maintenance L3 100% of Dextra machines

• Preventive Maintenance Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly
• Corrective Maintenance: Maintain Dextra equipment aligned with Dextra Standard. (Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
• Service mission and Audit customer

• Every 6 months, Perform a full audit of all Dextra machine condition. If machine must be refurbished
• Provide Audit report with Listing required operations, components, materials, quantities, and estimated budget to set the equipment to standard operating condition.

• Bachelor's degree in engineering or related field
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Experience on abroad project would be beneficial.
• Very good command of spoken and written
• Proficiency in Microsoft Office
• Willingness / ability to travel regularly (30% to 50% of the time) in his geographical area, for periods of 2 to 5 consecutive days.
• Ability to work on project supervision field.
• Electrical / Mechanical / Automation / Hydraulic knowledge

Dextra