Service Operations Manager

About the CompanyOur client is a high-end Japanese restaurant.Job Responsibilities

Oversee all front-of-house operations, including dining room service, guest relations, and reservations.
Ensure every guest receives experience consistent with luxury service standards.
Supervise, train, and coach service staff (waitstaff, hosts, captains etc.) to maintain professionalism, product knowledge, and attention to detail.
Collaborate closely with the kitchen teams to ensure smooth coordination of service flow and guest satisfaction.
Monitor daily operations, resolve service-related issues promptly, and anticipate guest needs with a proactive mindset.
Maintain a refined and welcoming atmosphere that reflects the restaurant's identity and prestige.
Analyze guest feedback, monitor performance metrics (e.g. service time, guest satisfaction scores), and drive continuous improvement.
Manage reservations and floor plans to maximize seating efficiency without compromising guest comfort.

Experience requirements

Minimum 5 years of experience in a managerial role within high-end, hotel or fine dining establishments.
Proven leadership skills with the ability to manage, train, and inspire a team in a luxury service environment.
Deep understanding of fine dining service protocols and international hospitality standards.
Excellent communication, interpersonal, and problem-solving skills.

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