Casework Manager (National Position)

• Assist in leading and managing various aspects of Casework operations
• Implement strategies to ensure efficient and timely delivery of casework services to refugees
• Conduct advanced casework on complex cases in a manner demonstrating a senior level of understanding of case and circumstance complexities and details
• Ensure all refugee case processing functions within the department strictly adhere to the PRM, USCIS, RPC/START, IRC, and RSC Asia policies, guidelines, and procedures.
• Ensure all data entered in START by department staff is accurate in accordance with USRAP guidelines and the cooperative agreement by ensuring error detection and correction at every quality control checkpoint.
• Analyze processing systems to reach pre-screening and quality control targets, and various follow-up tasks
• Assist and/or lead organizing and managing casework teams during USCIS circuit rides including ensuring schedules are accurate, conduct briefings to the applicants, monitor completion of case files and document review prior to presenting a case to USCIS, complete quality check of documents after USCIS interview, complete case updates into START and quality check of data in START after circuit rides.
• Monitor report of quality check trends detected from case analysis of both the physical files and data in START and provide solutions to reduce data entry error to supervisor
• Coordinate with designated partner agencies on urgent protection or medical cases requiring expedited processing
• Interface with partner agencies and refugee representatives in a professional manner
• Maintain high professionalism when representing RSC Asia at meetings with partners
• Ensure workload completion in the time requested and keep supervisors advised of workload challenges
• Train, monitor, shadow, and provide feedback to Senior Casework Officer (SCWO) Casework Officer (CWO), and Casework Assistants (CWA)
• Other duties as assigned

• At least two years of relevant professional experience collecting data collection and interviewing required
• Minimum one-year cumulative project management experience, including managing reports and allocating work, is required
• USRAP processing or other NGO experience is preferred
• Previous work in a multicultural environment is preferred

• Able to travel whenever required, both domestically and internationally
• Proven people management and leadership skills: the ability to lead a team and promote productivity in a positive

• Must be both team and detail-oriented, flexible, and able to achieve results in a fast-paced, multicultural environment.
• Problem-solver who takes initiative to provide solutions
• High level of professionalism, integrity, and ability to maintain confidentiality
• Able to review and develop policies and procedures for the department
• Able to send proposals for policy and procedures improvement, and review the work of others for compliance, proving

• Excellent interpersonal skills: the ability to communicate and work effectively and professionally with partners and colleagues in a cross-cultural environment
• Able to train in large and small group settings
• Able to manage team performance, providing regular constructive feedback and holding team members accountable.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, meet

• Proven advanced data entry skills
• Good team player, strong analytical skills, and ability to think and work independently as and when needed
• Ability to take direction from supervisors and cooperate with teammates

• Excellent verbal and written English language skills
• Working knowledge of a refugee language is beneficial
• High level of computer literacy and proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) is required.
• Able to run and read high-level spreadsheets and do advanced QC with a high level of attention to detail
• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities
• Ability to type 40 words per minute

International Rescue Committee