Associate Relation & Welfare Manager

Banyan Tree

  • Phuket
  • Permanent
  • Full-time
  • 1 month ago
Job Knowledge 1. Years of related experience Min. 3 years in similar capacity
2. Education/qualifications Min. Diploma in Hospitality or its equivalent
Essential Job Skills
  • Ensure uniform, working space, office equipment, locker etc to be ready prior to new employee on board.
  • Welcome new employee, on site tour, introduce to HOD.
  • Coordinate with Centralised HR on the associate activities - sports, associate outing, associates annual party, annual check-up, COCC, ASI, etc
  • Ensures that canteen issues are addressed promptly through a canteen committee. Administrate canteen committee for meeting, minutes etc.
  • Prompt Centralised HR if associates are hospitalized, sick, and report the progress in timely manner.
  • Participates in monthly Welfare Committee Meetings, ensures that
  • Communicate monthly training calendar, training activities withdepartment/division heads, departmental trainers and associates
Desirable Job Skills
  • At least 3-5 years' experience at manager level with a developer or real estate agency
  • Demonstrated customer service attitude
  • Can-do attitude and able to meet deadlines consistently
  • Pro-active, self-motivated and able to work under pressure
  • Able to plan and co-ordinate multiple tasks and projects simultaneously
  • Possesses strong administration skills
  • Excellent verbal, negotiation and report writing skills
  • Able to communicate in a clear and effective manner
  • Strong relationship and people skills
  • Mature and positive outlook
Physical Requirements · In possession of all essential faculties
Level of Independence · High. To work independently
Level of Thinking Type of Thinking Positive – Work follows established procedures

Interpersonal skills 1. Skill level Good interpersonal skills, Required to clearly interact with internal Associates and external customers.
2. Language Skills

English - Good command.

Language of Specified Region. Good command, Other Language(s). Proficient.
  • Proficiency in the role at required level
  • Conversant with relevant emergency procedures
  • Knowledge of relevant rules & regulations
  • Knowledge of the company, hotel, and its environment
  • Knowledge of relevant safety & security procedures
  • Knowledge of relevant guest interaction procedures
  • Knowledge of training procedures
  • English language requirements met or exceeded

Banyan Tree